1.1 Booking Confirmation

All bookings are subject to availability and confirmation. A booking is considered confirmed only when we issue a written confirmation and receive the required deposit.

1.2 Package Inclusions

Our packages include services as specified in the package details. Any additional services not mentioned are excluded and may incur extra charges.

1.3 Price Changes

We reserve the right to adjust package prices due to changes in airline fares, hotel rates, exchange rates, or government taxes. Customers will be notified of any changes before final payment.

2.1 Deposit Requirements

A non-refundable deposit of 30% is required at the time of booking to secure your reservation.

2.2 Payment Schedule

• 30% deposit at booking confirmation
• 40% payment 90 days before departure
• 30% final payment 45 days before departure

2.3 Late Payments

Late payments may result in cancellation of your booking and forfeiture of deposits paid.

3.1 Cancellation Charges

3.2 Refund Processing

Refunds will be processed within 30 business days from the date of cancellation request.

4.1 Visa Processing

We assist with visa processing but cannot guarantee visa approval. Final visa issuance is at the sole discretion of Saudi authorities.

4.2 Document Requirements

Pilgrims must provide all required documents accurately and on time. Delays in document submission may affect visa processing.

4.3 Visa Denial

In case of visa denial, our cancellation policy will apply. We are not responsible for visa rejections by Saudi authorities.

5.1 Insurance Requirement

Comprehensive travel insurance is mandatory for all pilgrims. Proof of insurance must be provided before travel.

5.2 Coverage

Insurance should cover medical emergencies, trip cancellation, baggage loss, and personal liability.

6.1 Medical Fitness

Pilgrims must be medically fit to undertake the journey. We recommend consulting with your physician before booking.

6.2 Vaccinations

All required vaccinations must be completed as per Saudi government regulations. Proof of vaccination is mandatory.

6.3 Special Needs

Pilgrims with special medical needs must inform us at the time of booking for appropriate arrangements.

7.1 Religious Compliance

All pilgrims must adhere to Islamic principles and Saudi laws during their journey.

7.2 Group Discipline

Pilgrims must follow group schedules and instructions from our guides for their safety and smooth operations.

7.3 Respectful Behavior

Respectful behavior towards fellow pilgrims, guides, and local authorities is mandatory.

8.1 Force Majeure

We are not liable for circumstances beyond our control including natural disasters, political unrest, or airline cancellations.

8.2 Personal Belongings

Pilgrims are responsible for their personal belongings and documents throughout the journey.

8.3 Changes in Itinerary

We reserve the right to modify itineraries due to operational requirements or circumstances beyond our control.

9.1 Data Collection

We collect personal information necessary for visa processing, travel arrangements, and communication.

9.2 Data Protection

Your personal data is protected and will not be shared with third parties without your consent, except for required travel documentation.

9.3 Communication

We may contact you regarding your booking, service updates, or promotional offers.

10.1 Complaint Procedure

Any complaints should be submitted in writing within 30 days of service completion.

10.2 Arbitration

Disputes will be resolved through arbitration in accordance with local laws.

10.3 Governing Law

These terms are governed by the laws of [Your Country/State].