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Privacy Policy

Introduction

Last Updated: January 15, 2024

Welcome to our Privacy Policy. At Hajj & Umrah Travel Agency, we are committed to protecting your privacy and ensuring the security of your personal information. This policy explains how we collect, use, and safeguard your data when you use our services.

By using our services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

We collect personal information necessary for providing our Hajj and Umrah services:

Identity Information
  • Full name and date of birth
  • Passport details and copies
  • National ID information
  • Photographs for visa processing
Contact Information
  • Email address and phone number
  • Home address and emergency contacts
  • Communication preferences
Travel Information
  • Travel preferences and requirements
  • Medical information and dietary needs
  • Accommodation preferences
  • Payment and billing information
Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address and browser type
  • Device information and operating system
  • Website usage statistics and analytics
  • Cookies and similar tracking technologies

How We Use Your Information

Visa Processing

To process and submit visa applications to Saudi authorities

Travel Arrangements

To book flights, accommodation, and transportation

Customer Support

To provide assistance and respond to your inquiries

Service Updates

To send important updates about your pilgrimage

Service Improvement

To enhance our services and user experience

Legal Compliance

To comply with legal obligations and regulations

Data Protection & Security

We implement robust security measures to protect your personal information:

SSL Encryption
Access Controls
Secure Servers
Regular Audits

While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Data Sharing & Disclosure

We may share your information with third parties only in the following circumstances:

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience:

Your Data Protection Rights

You have the following rights regarding your personal data:

Right to Access

Request copies of your personal data

Right to Rectification

Request correction of inaccurate data

Right to Erasure

Request deletion of your personal data

Right to Restrict

Request restriction of data processing

Right to Data Portability

Request transfer of your data to another organization

Right to Object

Object to our processing of your personal data

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section.

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected:

Travel Records 7 years
Financial Records 7 years
Visa Documents 3 years
Website Analytics 2 years

International Data Transfer

Your information may be transferred to and maintained on computers located outside of your country for visa processing and travel arrangements:

Saudi Arabia

For visa processing and pilgrimage arrangements

Data Protection Safeguards

We ensure appropriate safeguards are in place when transferring data internationally, including data protection agreements and compliance with applicable laws.

Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by:

  • Posting the new Privacy Policy on this page
  • Updating the "Last Updated" date
  • Sending email notifications for significant changes

You are advised to review this Privacy Policy periodically for any changes. Changes become effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy or your data, please contact us:

Email

kwtbhagalpur@gmail.com

Phone

9060363559
9060363569

Address

ARBIA COMPLEX, MELA MAIDAN ROAD, SHAHJANGI, BHAGALPUR,
BIHAR – 812002

Business Hours

Monday - Friday: 9:00 AM - 6:00 PM

Data Protection Officer

For data protection-specific inquiries, you may contact our Data Protection Officer at kwtbhagalpur@gmail.com

Your Acceptance

By using our website and services, you signify your acceptance of this Privacy Policy. If you do not agree to this policy, please do not use our services.